Lets Chat TVs

5 years ago I purchased a 56" Samsung TV.

{This TV has seen its fair share of football!}

I needed a new TV and I wanted one that was going to last. I did my research and decided to purchase a Samsung instead of a Sony. It was a tad cheaper and from everything I read, I wouldnt even notice a difference in picture quality.

That TV has been a GEM. For the last 5 years I havent had a single problem with it.

About a month ago I began noticing tiny little black and white dots all over the picture. You could still watch the TV and the picture was coming in but there were dots over the picture. Over the last month the "dot" situation has become progressively worse, now covering the entire screen.

I did my research only to find that my DMD chip was going out. Apparently this chip costs $378 for the chip plus another $100 in service repair fees. I was looking at a $500 fix.

Knowing the TV was out of warranty I called Samsung just to see if they could give me any information on a repair place to fix it in my area. To my surprise the customer service agent said that they would not only repair it for FREE this time, but they would cover the repair service cost as well.

I did NOT expect this. Most of the time you cant get companies to replace their product without having a bitch fit when its still covered under warranty, much less when the warranty is up!

Lets just say Im Samsung FOR LIFE.

If youre in the market, I would strongly recommend Samsung! Great TVs and even better customer service! That my friends is RARE!